Professional, quality-assured support services for businesses
We offer a suite of managed services for our enterprise clients, ranging from data analytics to staffing solutions.
Drawing on our experience with urgent high-volume recruitment, strategic data analysis, e-Learning and traditional course creation, we aim to help our clients grow and achieve their goals. Taking them to new and exciting markets by supporting their business every step.
What we do
Our suite of managed services
We offer a suite of managed services for our enterprise clients based on our experience with strategic data analysis, course creation and more.
eLearning Course Creation
Fully accredited course creation by qualified authors
Course Delivery
In classroom traditional or remote online learning
Predictive Analytics
Detailed management reporting and requirement building
Global Staffing Solutions
Outsourced staffing solutions for Governments and businesses
Data and Insights
Predictive analytics
At thebigword, we understand that data and insight are valuable parts of the decision-making process. It is important to ensure that you know your supply-chain is in place to support in any of your possible ‘what if’ scenarios.
- We enable you to assess and analyse trends in capacity, quality and delivery in real-time.
- We can partner with you to build an analytics solution that addresses your needs, publishing custom data into reports that ensure you can make calculated decisions utilising factual data in real-time.
- Our business intelligence specialists can support you to get the most out of the predictive analytics solutions, providing training, custom analysis and bespoke insight reports.
What we do
Managing performance and ability through smart solutions
At thebigword, we understand there are a wide variety of variables to consider when looking at managing performance and availability. This can often become challenging, which is where our state-of-the-art solutions come in handy.
Resource capacity planning
These analytics enable you to assess and address capacity issues across your operation. These include:
- Linguist capacity
- Call centre volume analysis
- Translation client analysis for predicting word count and project volume
- Business critical capacity
- Call centre capacity analysis
Language quality management
We provide quality management analytics to support you in tracking performance and ensuring a timely, high quality delivery every time. These include:
- Linguist QA tracking
- Linguist performance monitoring
- Delivery on time
- Capacity management
- Quality
- Complaints and feedback
Interpreting Solutions
Our predictive analytics solutions can support you with demand prediction and forecasting analysis. These include:
- Linguist offer forecast model
- Interactive high speed mapping technologies within PowerBI
- Root cause analysis of interpretation issues
- Demand prediction based on Telephone Interpreting
- Real time Telephone Interpreting analytics
Quality service, every time
Quality Assurance
We are proud of our track record and have proven processes capable of supporting world class quality in language services. We hold several ISO certificates ensuring the quality of our customer services and security of our technology tools.
To ensure the quality of our people, we are active members of key industry influencer and strive to provide our linguists every opportunity to upskill themselves and in turn, improve the health of our industry.
Our statistics
Over 40 years of service has made us the perfect language partner for global brands.
80/100
Supplier to 80 of the top
100 companies
100+
New market campaigns
1000+
Websites localised per annum
99%
On time delivery rate
