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Supporting your services with high quality language solutions

Equipped to give you the personalised support you need

We recognise that as a public service provider your language requirements can be unpredictable and diverse. Having worked closely with public sector organisations for over 30 years, thebigword is equipped to provide you the personalised support and understanding you need.

Listed on all three Government Frameworks

The only Language Service Provider to be listed on all three Government Frameworks, thebigword is approved and trusted to provide high quality, cost-effective language solutions to public sector organisations. With a dedicated Public Sector team, you are in direct contact with experts that will ensure you receive the best possible service.

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Accessible technology that is easy to use

thebigword Interpreting and Translation Management Systems provide a user-friendly online service around-the-clock. Through simple guided processes you can easily book an interpreter or securely send files for translation. This accessible technology enables your organisation to easily monitor and analyse activity for straight-forward budget management.

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Interpreting Solutions

Language does not have to be a barrier for you with thebigword at your side. Through a fast online booking process you can easily specify your requirements, so we can source the best matched interpreter for your situation. We provide interpreting over the phone, in-person and through video calling. We give you choice, so you can find the solution that works best for you.

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Face to Face Interpreting

Having an interpreter in the room with you is a great solution for complex or sensitive assignments. Through your booking criteria thebigword Interpreting Management System (IMS) will locate an interpreter match in the fastest time possible. This means you can rely on interpreting support that is right for your environment and situation.

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Telephone Interpreting

When your situation calls for immediate support, our Telephone Interpreting solution is with you 24/7/365. At the touch of a button you can be speaking with an interpreter, in your chosen language, within 30 seconds. Often used in conjunction with thebigword Face to Face service, the Automated Telephone Interpreting system is a budget-friendly alternative way to procure interpreting.

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Video Remote Interpreting

This solution provides an affordable alternative to access a fully qualified, NRCPD registered, sign language interpreter at the touch of a button. Easy to set up with just a computer, webcam and Internet access, this solution is very accessible. Through the video feed your customers benefit from face to face interaction, without the travel time required for an interpreter to be physically present. Available 24/7365, Video Remote Interpreting can be used wherever it is viable to accommodate the basic equipment.

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Document Translation

thebigword provides translation for all document types. Even if the only copy of your document is a scanned file, we can still fulfil your translation requirements using our Scanned Document Editor. For content that requires a higher level of security protection, our unique Highly Secure Translation Editor (HSTE) technology has you covered. Let thebigword provide you with efficient document translation management to meet your needs.

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We provide a secure transcription service for your recorded statements and appointments. Using our Highly Secure Transcriptions Editor, a translator is able to work systematically through your recording. Within the editor individual speakers can be easily identified, providing you with a detailed transcription that can be used in evidence, or for information sharing purposes.

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With a network of over 8,000 linguists you can depend on us to find the perfect interpreter or translator for your assignments. We support your sector with specially trained linguists prepared for sensitive or demanding scenarios so you can carry out your work undeterred. Our network includes Security Cleared (SC) linguists that comply with military approved entry requirements. Additionally through our partnership with the International School of Linguists (ISL) we provide customised linguist training and testing solutions should your situation call for enhanced skills and knowledge.

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Our Partners

thebigword is proud to deliver targeted language solutions for industry leading brands and organisations across the globe

92% savings with zero impact on patient experience

“When a patient who speaks another language walks through the door, we know we can get an interpreter who speaks one of 257 different languages on the phone in 30 seconds, thanks to thebigword.”

John Williams - Switchboard Manager,
Harrogate and District NHS Foundation Trust

Harrogate and District NHS

• Instant telephone support for people in vulnerable situations

• Expert support to maintain quality care

• Innovative technology that is driving behavioural change across the organisation

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Instant access to linguists as three million visitors arrive for the Tour de France

“We save lives by saving seconds and thebigword Automated Telephone Interpreting Service is helping us to do that.”

Karen Cooper - Head of Service Delivery, Yorkshire Ambulance Service NHS Trust

Yorkshire Air Ambulance

• Delivery and implementation of new interpretation service in three weeks

• Expert training, guidance and support ahead of major event

• Development of new technology to drive efficiency and help save lives

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Instant interpretation support over the phone for Olympic Games staff

“thebigword delivery of the service was flawless.”

LOCOG Spokesperson

London Organising Committee of the Olympic Games

• Network of on-call interpreters around the world for rare languages

• Assessment programme to ensure the team meet high standards associated with the Olympics

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