Face to face interpreting

In complex or sensitive situations, in-person interpreting is the perfect solution and our experience in this area is unsurpassed. As a named supplier on some of the UK’s largest contract framework agreements, we are trusted to provide a high quality service every time. Our interpreters are available day or night, 365 days a year, and can be booked by telephone (via our UK call centre) or online (through our secure, easy-to-use portal).

How Face to Face interpreting works



Client Logs booking in IMS.Direct

Expert Linguist matched to booking type

Linguist confirms booking using mobile app

Client & Linguist agree time

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Our interpreters

For your peace of mind, every face-to-face interpreter has passed our rigorous recruitment and security process, including an Enhanced DBS (Disclosure and Barring Service) check.

We’ll only ever provide appropriately-qualified linguists, whose skills have been thoroughly assessed at the recruitment stage. Employment is subject to a signed confidentiality agreement and a comprehensive code of conduct.

How else can we help

Complementary features and benefits of our extensive face-to-face interpreting service:

A dedicated Customer Support team

to assist with all aspects of the service.

Stringent recruitment and vetting procedures

including a comprehensive induction & development programme to ensure we provide only the most qualified, experienced and motivated interpreters.

Regionally based Business Managers

to develop bespoke interpreting solutions that work for you.

ISO9001 certified customer feedback process

to drive ongoing service improvements.

A dedicated Account Manager

to develop solutions, manage queries and conduct regular service reviews.

Flexible invoicing

to suit the needs of your organisation.

A structured and proven implementation programme

to ensure optimum performance from day one.

Real-time data via an online portal

to check booking statuses or prepare management reports.


WordSynk IMS

Finding you the right interpreter in minutes! WordSynk IMS is a fast and convenient solution for all your translation needs.

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Industry Ranking

Number 1 Interpreting Provider
in Europe

thebigword Group is proud to be ranked as the top interpretation company in Europe, and number 4 worldwide.

The 2019 ranking have been complied by Nimdzi, an international language-industry research agency looking into the global interpreting market.

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Award Rosette
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Why thebigword?

Transform your global communications with our world-class expertise, specialist project managers and advanced language technology.

  1. Interpretation, translation and localisation services to help you trade anytime, anywhere
  2. Agile technology at the touch of a button
  3. Timely solutions available 24/7/365
  4. Strong, long-term client partnerships
  5. Delivering the best services every time