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Case Study

Sealed Air Learning Academy

Sealed Air is a global leader in food safety and security, facility hygiene and product protection. It has a portfolio of widely recognisable brands including Cryovac® brand food packaging solutions, (((Bubble Wrap®))) brand cushioning and Diversey™ cleaning and hygiene solutions.

The Sealed Air Learning Academy is the training division of Sealed Air, responsible for learning operations activities across the organisation. thebigword has a long-standing partnership with Sealed Air and its Learning Academy through a variety of global learning projects. These include translation and voiceover packages for e-learning to Sealed Air employees across multiple file formats.

The Challenge

thebigword regularly liaises with the Sealed Air Learning Academy team to review technology solutions to continually improve processes. For instance, enhancements were made to thebigword Review Tool on the basis of specific feedback from Sealed Air Learning Academy.

Review Tool is an integrated feature of thebigword Translation Management System (TMS). Its purpose is to facilitate a comprehensive review of translated content to raise translation quality and support translator learning.

The Review Tool is designed to enable the reviewer to easily compare the original content with the translated version and perform checks against it. Specifically, it provides the reviewer with technology that provides easy access to client-specific terminology and translation memory, to increase the quality and consistency of the translation. The Content Preview facility also provides a visual check of the document in context, for the reviewer to see how the changes look in the final version.

The Solution

The result of the discussion and enhancements within Review Tool means that the translation process for Sealed Air Learning Academy became even smoother than it was previously. Turnaround time of translations has also improved without impacting on the standard of quality and ease-of-use.

The nature of the relationship between thebigword and Sealed Air is very much a working partnership, with Sealed Air also implementing changes to its own technologies and processes as suggested by thebigword.

Excellent team work between the two has served to improve processes and functionality, strengthen mutual respect and create a strong, long-term working relationship.

Many of the enhancements to technologies made as a result of the partnership between Sealed Air and thebigword have become part of the overall offering that enables thebigword to continuously enhance its services for all of its global customers.

"My experience of working with thebigword is very positive and I would certainly recommend them.

Their customer service and attention to detail is excellent. They show great focus when working on projects with us; are always on hand should anything arise; and they are flexible when it comes to turnaround times.

We share a very good working relationship and work together really well on improving processes, and I’m always impressed by their open-mindedness when it comes to any feedback we might offer.”

Marina Grau Fernandez – Global Learning Operations Manager at Sealed Air Corporation