Predictive analytics

At thebigword we understand that data and insight are valuable parts of the decision making process. It is important to ensure that you know your supply-chain is in place to support in any of your possible ‘what-if’ scenarios.

Predictive analytics enables you to drill down into the specific detail of performance, quality, and capacity trends, providing greater overall visibility of your language programmes and procurement.




At thebigword, our predictive analytics business intelligence solution can assist you with making educated decisions.

We enable you to assess and analyse trends in capacity, quality and delivery in real-time.

We can partner with you to build an analytics solution that addresses your needs, publishing custom data into reports that ensure you can make calculated decisions utilising factual data in real-time.

Our business intelligence specialists can support you to get the most out of the predictive analytics solutions, providing training, custom analysis and bespoke insight reports.

What can we do for you?

With over 30 years’ experience providing translation, localisation and interpretation services, we can provide you with the following state-of-the-art services:

Predictive analytics

Resource capacity planning:

These analytics enable you to assess and address capacity issues across your operation, including:

  1. Linguist Capacity Forecasting
  2. Call Centre Volume Analysis
  3. Translation Client Analysis for predicting word count and project volume
  4. Business Critical Capacity
  5. Call Centre Capacity Analysis


Predictive analytics

Language quality management:

We provide quality management analytics to support you in tracking performance and ensuring a timely, high quality delivery every time.

These include:

  1. Linguist QA Tracking
  2. Linguist Performance Monitoring
  3. Delivery on time
  4. Capacity management
  5. Quality
  6. Complaints and feedback
Predictive analytics

Interpreting solutions:

At thebigword we understand that there are a wide variety of variables to consider when looking at managing performance and availability. This can often become challenging, which is where our state-of-the-art solutions come in handy.

Our predictive analytics solutions can support you with demand prediction and forecasting analysis.

Our service includes:

  1. Linguist Offer Forecast Model
  2. Interactive High Speed Mapping Technologies within PowerBI
  3. Root Cause Analysis of Interpretation Issues
  4. Demand Prediction based on Telephone Interpreting
  5. Real time TI analytics
Contact us today

Why thebigword?

Transform your global communications with our world-class expertise, specialist project managers and advanced language technology.

  1. Interpretation, translation and localisation services to help you trade anytime, anywhere
  2. Agile technology at the touch of a button
  3. Timely solutions available 24/7/365
  4. Strong, long-term client partnerships
  5. Delivering the best services every time