The Roppongi Hills Club is an exclusive Hyatt-managed private members dining and social club towering above the heart of Tokyo that caters for the city’s elite.

Featuring seven world-class restaurants and two luxurious bars, the club was designed by Conran & Partners and carefully selects members to ensure everyone can enjoy the sumptuous views and surroundings in distinguished company.

In addition to mingling with global leaders in a wealth of fields, members also enjoy unique dining experiences and a variety of exclusive events, along with a host of additional benefits from partners that span the globe.

The Challenge

With a reputation for impeccably high standards and a growing international clientele, Roppongi Hills Club needs to ensure it can communicate effectively with all of its members.

Key marketing materials, including the Club’s bi-monthly magazine Orbital, are an integral part of the member experience, and translating content to match the sophistication of their clientele without support proved to be challenging.

The club requires expert support to translate content from Japanese to English and needed a language solution provider that could match their world-class standards.

The Solution

With a unique style permeating every aspect of the Roppongi Hills Club, the exclusive destination needed a language provider that could understand their culture and ethos and then translate it effectively into their marketing materials.

After developing a trusted relationship with an in-country representative of the solutions business who demonstrated a deep understanding of their needs, the club turned to thebigword

By providing a single point of contact, thebigword was able to guarantee that it could deliver the high standards expected of everything associated with the Roppongi Hills Club.

After starting with a trial document and demonstrating it could deliver, thebigword began translating the club’s bi-monthly member’s magazine into English. The magazine has a specific style and thebigword is able to maintain this unique brand as content is translated into English.

By delivering the highest level of translation possible, thebigword has helped the Roppongi Hills Club to maintain its world-class reputation and is now working to help the club enhance its offer further to a range of other nationalities

We have found thebigword to be highly trustworthy

“As a private members’ club which caters for only for Tokyo’s elite, we needed a translation partner with a presence in Japan which was able to translate our bi-monthly member’s magazine, Orbit to a high quality whilst keeping the dialect and culture present for our members. We have found thebigword to be highly trustworthy, on time and accurate with our translations which have helped us to deliver high quality communications for our members.”

Risa Chikaraishi – Marketing Communications, Roppongi Hills Club