Innovative language services for Government, global brands and local communities
thebigword have been a world leader in interpreting and translation solutions for over 40 years, supporting governments, global brands and local communities with all their language service needs.
With our extensive team of linguists and localisation experts, we have built a reputation for tailored solutions delivering quality, reliability and unsurpassed customer service, all with a sustainable approach.
Statistics you can trust
Video Interpreting minutes a year
Words translated annually
Telephone Interpreting minutes a year
Face to face bookings per year
Immediate access to all services
WordSynk is thebigword Group’s unique platform for delivering all language services in one place.
Used by clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to British and US Government Departments.
- Translation and interpreting available in one platform
- Secured by Microsoft Azure cloud security
- Accessible from anywhere with internet connection
- Mobile apps to coordinate interpreters and service users
- Detailed management reporting
- Built in automation and AI powered services
Our range of written language solutions fulfils all needs, whether you are launching a campaign or website in a new market, translating complex technical / regulatory content, or maybe simply managing customer correspondence. In addition to specialist human translation services in all technical fields, we also provide a sophisticated Machine Translation solution either with or without human post-editing. Our approach is enhanced by AI to deliver a quick and cost-effective alternative to traditional workflows.
- Machine Translation, using trained or generic engines
- Augmented Machine Translation, plus human post-editing (ISO 18587 certified)
- Human Translation, Editing, Proofreading
- Specialist creative services, including transcreation, copywriting and authoring support.
thebigword’s internally developed technology tools support our full range of on-site and remote interpreting services. Our platform enables us to provide our clients with straightforward, cost-effective and prompt access to suitably qualified professional interpreters; meeting all possible requirements, anywhere in the world.
- Over 250 Languages Supported
- Face to Face Interpreting
- Telephone Interpreting
- Video Remote Interpreting
- Sign Language Interpreting
As a leading transcription supplier to judicial bodies and private enterprises both nationally and internationally, we have the experience, know-how and technology to deliver a prompt and accurate multi-language transcription service to meet all requirements. We can work with any applicable file type and format and accommodate all client-specific guidelines and templates. Our approach also ensures robust security for your content.
- All languages available
- Compliant and secure
- Experienced and accurate transcribers
- Fast and efficient process
Managing a global operation can be a daunting challenge. To meet the international staffing demands of our clients, we apply bespoke recruitment processes that are amongst the most stringent in the industry. Our experienced recruiters draw from our database of registered contractors and use smart technology tools to identify and engage with potential candidates, wherever they may be in the world.
- Outsourced recruitment
- Subject Matter Experts
- Management & Training
When a patient who speaks another language walks through the door, we know we can get an interpreter who speaks one of 257 different languages on the phone in 30 seconds, thanks to thebigword. We can now make substantial savings, without having any negative impact on a quality patient experience, and receive a more flexible service.
thebigword delivered exactly what we wanted
A much improved service for language support compared with our previous supplier – it’s been absolutely great value for money and means we’ve seen some decent savings.
Collaboration with thebigword has helped us to understand the ways in which we could reduce translation cost, without compromising on quality.
Payback is already showing itself in our Translation Memory savings and we are assured that thebigword technology solutions are evolving quickly in line with our business to continually build upon this success.
thebigword has customer service representatives explain the entire process and help us through each and every step as if we were their only concern. Communication is excellent, problem-solving is timely and friendly, and projects are always completed to deadline.
thebigword has been a key partner for us, making the translation of our new website into seven different languages a slick and simple process.
thebigword has played a vital role for us, making something challenging seem simple. The whole translation process runs extremely smoothly and efficiently.
Maintaining absolute control over the process of reviewing non-evidential material recovered during the course of an investigation is of equal import as the weight of evidence. Utilising thebigword’s Machine Translation technology gave our team the freedom to focus on building a robust and conclusive investigation.
Manchester County Court
Even though the booking was made at the last minute the interpreter still arrived 15 minutes early and the service we received was excellent both during the court hearing and afterwards.
Integrated Neural Machine Translation (supported by AI) has allowed us to drive down costs, improve speed to market and maintain language quality. We are starting to see the benefits of this approach after a few weeks of launch and expect the machines to continually improve/learn as more flows through them providing us with continued savings over time.
Their staff are very good at working quickly – we’ve had a few projects that have given us no time at all really, but they’ve reacted very well to it. They also manage the different time zones very well and they’ve worked very hard to learn all our terminology. An important thing is they can be flexible and if we see anything that could be improved, they’re always very responsive to it.
thebigword has played a vital role in speeding up our translation process without compromising security.
It’s impossible to fault the level of service and quality of solution provided by thebigword. They offer a highly automated, complete solution for professional translation and always deliver on time.
Royal Preston Hospital
Since we started using thebigword, it has become far easier to book an interpreter. We used to dread making bookings sometimes, but the superb team and expertise ensures everything is easy to organise.
It is impossible to fault the level of service and quality of solution
provided by thebigword project managers at both their Leeds and Düsseldorf offices. thebigword offers a highly automated, complete solution for professional translation. As a business, it is also very good at adhering to deadlines.
Built with linguists in mind
Our growing network of linguists can deliver all services on-the-go as well as control their profile.
With real-time updates, linguists can conduct all interpreting and translation assignments, accept opportunities and support clients wherever they are in the world.
Security and compliance
Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-based solutions available, with 256-bit encryption.
For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.
Many of our clients have made commitments to Green and Carbon Neutral pledges, a commitment we admire and have strived to help our clients attain. That is why thebigword is 100% carbon neutral, so our clients can be sure that we are doing our part as a supplier.
We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.
Get in touch
Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our enquiries inbox regularly and will respond to all requests as we are able to.
- Interpretation, translation and localisation services to help you trade anytime, anywhere
- Agile technology at the touch of a button
- Timely solutions available 24/7/365
- Strong, long-term client partnerships
- Delivering the best services every time