When a patient who speaks another language walks through the door, we know we can get an interpreter who speaks one of 257 different languages on the phone in 30 seconds, thanks to thebigword. We can now make substantial savings, without having any negative impact on a quality patient experience, and receive a more flexible service.

thebigword delivered exactly what we wanted

A much improved service for language support compared with our previous supplier – it’s been absolutely great value for money and means we’ve seen some decent savings.

Collaboration with thebigword has helped us to understand the ways in which we could reduce translation cost, without compromising on quality.

Payback is already showing itself in our Translation Memory savings and we are assured that thebigword technology solutions are evolving quickly in line with our business to continually build upon this success.

thebigword has customer service representatives explain the entire process and help us through each and every step as if we were their only concern. Communication is excellent, problem-solving is timely and friendly, and projects are always completed to deadline.

thebigword has been a key partner for us, making the translation of our new website into seven different languages a slick and simple process.

thebigword has played a vital role for us, making something challenging seem simple. The whole translation process runs extremely smoothly and efficiently.

Maintaining absolute control over the process of reviewing non-evidential material recovered during the course of an investigation is of equal import as the weight of evidence. Utilising thebigword’s Machine Translation technology gave our team the freedom to focus on building a robust and conclusive investigation.

Even though the booking was made at the last minute the interpreter still arrived 15 minutes early and the service we received was excellent both during the court hearing and afterwards.

Integrated Neural Machine Translation (supported by AI) has allowed us to drive down costs, improve speed to market and maintain language quality. We are starting to see the benefits of this approach after a few weeks of launch and expect the machines to continually improve/learn as more flows through them providing us with continued savings over time.

Their staff are very good at working quickly – we’ve had a few projects that have given us no time at all really, but they’ve reacted very well to it. They also manage the different time zones very well and they’ve worked very hard to learn all our terminology. An important thing is they can be flexible and if we see anything that could be improved, they’re always very responsive to it.