Welcome

thebigword makes the world a smaller place by breaking down language barriers, supporting global trade and helping people access goods, commerce and services in their own languages.

We provide the best translation, interpretation, localisation and language technology solutions for businesses, the public sector and individuals – handling up to 50,000 worldwide assignments every day.

We’re a truly global business with a ‘think global, act local’ approach – empowering our customers to communicate clearly with speakers of all languages.

To us, a first class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through innovative language technology, expert operational teams and a talented network of 15,000 linguists.

As the world gets smaller, the need for language services grows. thebigword has the right solutions, expertise and people to deliver every single time.

Previously known as the Link Up Group, thebigword was founded in 1980 by our CEO, Larry Gould, and soon established itself as a leading recruitment and Language Service Provider (LSP). The sale of our recruitment division, in 1996, enabled us to focus solely on becoming a world-class LSP.

Since then, the company has grown into a truly global company – with 12 offices across the world and 600 staff. We are proud to be rated as one of the top 20 global language companies.

As we’ve grown, we’ve supported companies to deliver products to new markets; we’ve helped peacekeeping forces diffuse conflicts in war zones and we’ve supported patients and doctors at some of the most difficult and stressful times – helping to take some of the worry away.

Making the world smaller. Enabling everyone to access services and trade by breaking the language barrier.

Giving everyone the power to communicate without language barriers. Spreading your message, anywhere, any language, anyhow.

People

We are a vibrant, diverse and multicultural team, across continents worldwide. We are experts in our field and understand the wider responsibility, influence and impact of our work within the team.

Productivity

We take our quality and performance seriously, and ensure our expertly trained team, network of linguists and advanced technology are producing world class value for our clients.

Passion

We are passionate professionals, we love what we do and truly believe in the power of breaking down barriers to connect, inspire and educate.

Portfolio

We are committed to designing and developing the world’s most innovative tools and solutions for the global languages market.

Partnership

We work in close partnership with our linguist community, service and technology partners, taking time to listen and collaborate on service provision and new technological advances.

Board of Directors

Larry Gould

Chairman

Joshua Gould

Global CEO

Michele Gould

Director and Head of Corporate Social Responsibility

Hazel Griffiths

Global CFO

Mark Daley

Chief Operating Officer

Leanne Bottomley

Director of Global HR

Luis Sangiovanni

Global Marketing Director

Mark Rice

Chief Information Officer

Rory Bickerton

Global Director of Communications

Company timeline

thebigword is born

thebigword achieves “Investors in People” certification.

Investment in technology and web content translation

thebigword brand launches with global expansion into the USA, Japan, China and Germany

Ranked in the top 10 translation companies worldwide

Recognised as the fastest growing language company in the world

thebigword employs over 450 staff worldwide and revenue exceeds £40m

Ranked 85th in The Sunday Times International Fast Track 100

World first! Online bookings can now be automated from end-to-end courtesy of thebigword’s newly released Interpreting Management System.

Awarded a Bronze Stevie American Business Award for Most Innovative Company of the Year

thebigword opens its Defence and Justice division securing a major framework agreement with the MoD

Awarded a Gold Stevie American Business Award for Corporate Social Responsibility Program of the Year

thebigword receives Non Article 5 NATO Medal for our work in Afghanistan and Iraq through the MoD

thebigword releases its new translation management system, thebigword TMS

thebigword signs contract to provide Interpreting and Translation services to the Ministry of Justice

1980

1992

1999

2001

2005

2007

2010

2011

2011

2012

2012

2013

2014

2015

2016

Our certificates

Larry Gould

Chairman


The embodiment of true entrepreneurialism, Larry Gould has grown thebigword brand from start-up to leading language technology business, now trusted by more than 80% of the top 100 global brands and organisations. His enthusiasm for the business, and its people, is a key driving force behind the evolution of thebigword as the number one choice for language solutions.

“We believe that being able to speak and read in your customer’s language will soon be taken as the norm.”

Joshua Gould

Global CEO


Joshua Gould has worked as an entrepreneur and senior executive in the Language, Defence and Government services sector for almost two decades. As Global CEO, Mr Gould overseas the Group’s operations across Translation, Interpretation and Defence.

With a solid background in global expansion, market development and proven commercial track record, as CEO and Co-founder of TBW Global, Mr Gould has demonstrated success in leading cross-functional teams to drive global growth and efficiency.

“Our clients are helping to drive fantastic technological innovation within thebigword and the industry. I’m focused on delivering a viable, future-facing commercial strategy, which delivers the solutions our clients are looking for.”

Michele Gould

Director and Head of Corporate Social Responsibility


Michele heads up the company’s CSR committee, which is preparing thebigword for the long term by balancing social, environmental and economic considerations against key business decisions.

“We’re proud of our work around the globe and want to ensure our company is fully engaged with its committed staff and the communities we serve.”

Hazel Griffiths

Global CFO


Hazel joined thebigword in August 2019. With several years’ experience in finance, Hazel brings invaluable experience and expertise in senior leadership and transformational change management roles. She is responsible for increasing performance and expansion of thebigword Group across entire markets.

Hazel spearheads the group’s global growth and strategic plans, including international expansion, and Mergers and Acquisitions. She is responsible for increasing performance and expansion of thebigword Group across entire markets.

Mark Daley

Chief Operating Officer


Mark is thebigword’s Chief Operating Officer with 5 years in the business. Mark is responsible for the design and delivery of the businesses global client experience strategy. He ensures all translation and interpreting operations run smoothly and efficiently.

With over 20 years management experience in sales, collections, financial services and business process outsourcing operation, Mark is able to negotiate and influence at all levels to deliver improvements in margin, revenues, business thinking and culture.

“I’m passionate about ensuring we deliver a world class service to our clients around-the-clock. With a combination of talent and specialist technology, we can work flexibly with our clients to provide irresistible solutions.”

Leanne Bottomley

Director of Global HR


Leanne is a senior HR specialist, with a wealth of expertise in learning & development, management development and leadership. With more than ten years’ private sector experience at director/ management level, she champions our Global People Agenda and leads on all aspects of HR covering: employment relations; talent and leadership development; recruitment; commercial training; apprenticeships; and employee engagement.

“I believe that our people are our biggest asset. I’m passionate about empowering them to develop their skills and abilities to truly succeed in their careers with us.”

Luis Sangiovanni

Global Marketing Director


A marketing professional with more than two decades of experience in the creation and management of brands, digital, events and lead generation campaigns, Luis is responsible for driving and executing thebigword’s marketing strategy and alliance and strategic partnerships programmes.

Luis has operated on both sides of the marketing fence during his career both in Central America and Europe, including corporate and field marketing as well as public relations programs and has been able to shape a truly “360” vision for thebigword’s communications strategy – never losing sight of the commercial and growth focus that thebigword has pursued.

“I’m incredibly proud to be leading a team that clearly communicates our brand, driving strategies that engage, inspire and acquire clients, employees, prospects and partners. Working collaboratively with all teams across the business globally, I’m excited to be at the forefront of defining the future of thebigword.”

Mark Rice

Chief Information Officer


With almost two decades experience leading commercial and technology departments for national and multi-national companies; Mark leads thebigword’s technology team.

Mark is passionate about driving innovation forward throughout the business with products designed for a new digital future in order to provide clients with the most efficient technical solutions. 

“I’m proud to lead thebigword’s innovative technology department which continues to develop market leading technology.”

Rory Bickerton

Global Director of Communications


Rory is a true communications and PR professional with 10 years experience in both public and private sectors. Rory joined thebigword Group as a Press Coordinator in June 2017. He is responsible for building and maintaining relationships with the media, key strategic partners and with internal teams at thebigword.

Rory works closely with our teams in all of our key regions, promoting thebigword’s brand and reputation across the globe.

thebigword Group does incredibly important work around the globe, enabling everybody to access services and products in their native language, no matter what the situation. It is my privilege to the lead the communications team who promote the good work we are doing around the world.

Top 5 Global Interpreting Award

Number 1 Interpreting Provider in Europe

thebigword Group is proud to be ranked as the top interpretation company in Europe, and number 4 worldwide.

The 2019 rankings have been compiled by Nimdzi, an international language-industry research agency looking into the global interpreting market.

Find Out More