About thebigword

thebigword makes the world a smaller place by supporting global trade, and helping people access services in their own languages.

As the world gets smaller, the need for language services grows. thebigword has the right solutions, expertise and people to deliver every single time.


Best in class

We provide the best translation, interpretation, localisation and language technology solutions for businesses, the public sector and individuals – handling up to 50,000 worldwide assignments every day.

Global provider

We’re a truly global business with a ‘think global, act local’ approach – empowering our customers to communicate clearly with speakers of all languages.

Leading technology

To us, a first class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through innovative language technology, expert operational teams and a talented network of 15,000 linguists.

Our Values

We’re one of the top 16 Language Service providers globally and the largest Interpreting services provider in Europe. More importantly we are a conscientious employer with a great community.

Excellence

As professionals we strive for excellence in all that we do.

Leadership

Pioneers in AI language technology, we create trends and inspire the industry.

Innovation

Through our ongoing investment in cutting edge thinking and AI technology, we create and deliver market-ready solutions and value for our customers.

Trustworthy

40 years of experience in delivering successful solutions for the world’s most demanding brands.

Empowerment

We believe in our people and support their growth, helping them to realise their full potential. We recognise them as our greatest source of opportunity.

Our board of directors

Larry Gould, Chairman

The embodiment of true entrepreneurialism, Larry Gould has grown thebigword brand from start-up to leading language technology business, now trusted by more than 80% of the top 100 global brands and organisations.

Josh Gould, CEO

Group CEO, Mr Gould overseas the Group’s operations across all markets, enjoying success in leading cross-functional teams to drive global growth and efficiency.

Michelle Gould, Director & Head of CSR

Michele heads up the company’s CSR committee, which is preparing thebigword for the long term by balancing social, environmental and economic considerations against key business decisions.

Clare Riches, Group Chief Commercial Officer

Clare has over 18 years’ experience in the language industry and leads all commercial pursuits within the Group. Clare is also responsible for our capture, proposal and pricing programme.

Mark Daley, Global Operations Officer

Mark is thebigword’s Chief Operating Officer with 5 years in the business. Mark is responsible for the design and delivery of the businesses global client experience strategy.

Leanne Gregg, Group Chief People Officer

Leanne is a senior HR specialist, with a wealth of expertise in learning & development, management development and leadership.

Andy Lightowler, Group Chief Financial Officer

Andy is thebigword’s Group Finance Director. Having worked with the Company for 18 years, Andy is now responsible for the day to day financial management of the business.

Luis Sangiovanni, Group Chief Marketing Officer

Luis is responsible for driving and executing thebigword’s marketing strategy and alliance and strategic partnerships programmes. Luis has operated on both sides of the marketing fence during his career both in Central America and Europe.

Mark Rice, Group Chief Information Officer

Mark leads thebigword’s technology team. Mark is passionate about driving innovation forward throughout the business with products designed for a new digital future.

Security

Security & Compliance

Security

Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-solutions available, with 256-bit encryption.

Microsoft Azure

For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network. 

ISO Compliant

We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.

Compliance

Many of our clients have made commitments to Green and Carbon Neutral pledges, a commitment we admire and have strived to help our clients attain. That is why thebigword is 100% carbon neutral, so our clients can be sure that we are doing our part as a supplier.