About thebigword

thebigword makes the world a smaller place by supporting global trade, and helping people access services in their own languages.

As the world gets smaller, the need for language services grows. thebigword has the right solutions, expertise and people to deliver every single time.

Best in class

We provide the best translation, interpretation, localisation and language technology solutions for businesses, the public sector and individuals – handling up to 50,000 worldwide assignments every day.

Global provider

We’re a truly global business with a ‘think global, act local’ approach – empowering our customers to communicate clearly with speakers of all languages.

Leading technology

To us, a first class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through innovative language technology, expert operational teams and a talented network of 15,000 linguists.

Our Values

We’re one of the top 16 Language Service providers globally and the largest Interpreting services provider in Europe. More importantly we are a conscientious employer with a great community.


As professionals we strive for excellence in all that we do.


Pioneers in AI language technology, we create trends and inspire the industry.


Through our ongoing investment in cutting edge thinking and AI technology, we create and deliver market-ready solutions and value for our customers.


40 years of experience in delivering successful solutions for the world’s most demanding brands.


We believe in our people and support their growth, helping them to realise their full potential. We recognise them as our greatest source of opportunity.

Our board of directors

Josh Gould, Chief Executive Officer

Group CEO, Mr Gould oversees the Group’s operations across all markets, enjoying success in leading cross-functional teams to drive global growth and efficiency.

Mark Daley, Group Managing Director – thebigword Translation

Mark is thebigword’s Group Managing Director for translation, with over 9 years in the business. Mark is responsible for the design and delivery of the businesses global client experience strategy.

Mark Rice, Group Managing Director –
thebigword Interpreting

Mark leads thebigword’s Interpreting business. Mark is passionate about driving innovation forward throughout the business with products designed for a new digital future.

Andy Lightowler, Group Chief Financial Officer

Andy is thebigword’s Group Finance Director. Having worked with the Company for over 18 years, Andy is now responsible for the day to day financial management of the business.

Lauren Hockney, Head of Marketing

Having worked at thebigword for the past 3 years, Lauren has had key involvement with the curation of thebigword’s brand through content and marketing activities. Lauren is now responsible for driving and executing thebigword’s marketing strategy.

Emily Lynn, Head of Corporate Social Responsibility (CSR)

Emily is thebigword’s Head of CSR. Throughout her 12 years with thebigword, she has had key involvement in a wide variety of CSR initiatives. Emily is passionate in ensuring that thebigword is making a difference not only in the lives of our employees, but local communities too.