Visual and verbal interpreting, anywhere and anyhow

Sometimes just verbal communication is not enough. Our high-speed video interpreting service gives you instant access to trained interpreting professionals, specialising in spoken or sign language services via digital face-to-face media.

Why Video Remote Interpreting?

An advanced web-access solution available through WordSynk

Our state-of-the-art interpreting platform WordSynk aids in high-speed video interpreting service gives you instant access to trained interpreting professionals, specialising in spoken or sign language services via digital face-to-face media.

With an advanced web-access solution available through WordSynk, we enable 1:1 and group video sessions to build personal connections and facilitate multilingual conversations virtually anywhere, on any device, breaking down geographical limitations.

  1. Available 24/7/365
  2. High quality video and audio
  3. 250 languages supported
  4. On demand service

Body language and facial expressions that speak volumes

Video Remote Interpreting (VRI) operates in a similar way to Skype™ or FaceTime™, allowing you to visually converse with our interpreters who have a strong reputation amongst the interpreting community.

We believe that body language and facial expressions can further facilitate empathy and understanding – a key component our team focus on in emergency or sensitive situations.

Unified Platform

Innovative quality assurance
technology

WordSynk is thebigword Group’s unified platform for language-software solutions. Used by all of our clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to the British and US Government Departments.

  1. Secured by Microsoft Azure cloud security
  2. Accessible from anywhere with internet connection
  3. Mobile apps to coordinate interpreters and service users
  4. Detailed management reporting
  5. Built in automation and AI powered services

Mobile apps

Instant interpreter support

Our client and contractor mobile apps give instant access to interpreters in over 250 languages

Contractor app

When designing WordSynk we developed accompanying mobile apps to give linguists and clients the power to control their schedules on the move. With our app installed linguists can accept client bookings immediately, wherever they are. 

  1. Real time booking schedule
  2. Timesheet Management
  3. Interactive Map

Client app

Our partnering client app allows clients to review their schedule, receive notifications reminding them of appointments, submit timesheets for validation and make Telephone Interpreting calls at the touch of a button. 

  1. Secure, 256-bit encryption
  2. Instant Telephone Interpreting access
  3. Interpreter availability feature

Security and compliance

Security and Compliance

thebigword is 100% carbon neutral, making a pledge to match our client commitments to protecting our environment.  

Security

Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-based solutions available, with 256-bit encryption.

Microsoft Azure

For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network. 

ISO Compliant

We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.

Compliance

For your peace of mind, every face-to-face interpreter has passed our rigorous recruitment and security process, including an Enhanced DBS (Disclosure and Barring Service) check. We’ll only ever provide appropriately-qualified linguists, whose skills have been thoroughly assessed at the recruitment stage. Employment is subject to a signed confidentiality agreement and a comprehensive code of conduct. 

Our quality assurance processes are accredited up to the standard demanded by the ISO9001 for quality management, giving our clients peace of mind that the contractors we use are professional, safe and skilled.  

  

Get in touch

Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our enquiries inbox regularly and will respond to all requests as we are able to.

  1. Interpretation, translation and localisation services to help you trade anytime, anywhere
  2. Agile technology at the touch of a button
  3. Timely solutions available 24/7/365
  4. Strong, long-term client partnerships
  5. Delivering the best services every time