Visual and verbal interpreting, anywhere and anyhow
Sometimes just verbal communication is not enough. Our high-speed video interpreting service gives you instant access to trained interpreting professionals, specialising in spoken or sign language services via digital face-to-face media.
Why Video Remote Interpreting?
An advanced web-access solution available through WordSynk
Our state-of-the-art interpreting platform WordSynk aids in high-speed video interpreting service gives you instant access to trained interpreting professionals, specialising in spoken or sign language services via digital face-to-face media.
With an advanced web-access solution available through WordSynk, we enable 1:1 and group video sessions to build personal connections and facilitate multilingual conversations virtually anywhere, on any device, breaking down geographical limitations.
- Available 24/7/365
- High quality video and audio
- 250 languages supported
- On demand service
Body language and facial expressions that speak volumes
Video Remote Interpreting (VRI) operates in a similar way to Skype™ or FaceTime™, allowing you to visually converse with our interpreters who have a strong reputation amongst the interpreting community.
We believe that body language and facial expressions can further facilitate empathy and understanding – a key component our team focus on in emergency or sensitive situations.
Our services
Easy remote access
With our state-of-the-art WordSynk technology, we can provide one-touch access to our service, wherever you are. With both pre-booked and on-demand access to our VRI services on your computer, tablet or smartphone – there is no need to schedule an appointment or account for travel arrangements.
Our services
Swift connection time
Speed of service is crucial in any industry, especially in a crisis or emergency scenario and sometimes the face-to-face element is also crucial. WordSynk Interpretation enables connection speeds of less than 3 minutes for video remote interpreting, enabling you to access the service on demand, as and when you need it.
Our services
Face-to-face delivery
We understand that in certain scenarios, such as during sensitive conversations, it is important to have the face-to-face interaction even if its virtual. With video remote interpreting, we break down the language and geographical barriers by connecting you to multilingual support, directly to your video-enabled device.
Our services
Video sign language
For deaf and hard of hearing individuals who communicate through British Sign Language (BSL), video remote interpreting offers an unbeatable alternative to onsite interpretation and provides an emergency solution in more urgent scenarios. With a growing network of BSL linguists, video remote interpreting is a popular, cost effective and efficient solution.
Our services
Stringent recruitment and vetting processes
The safety of our clients and a quality experience is our priority. For your peace of mind, every interpreter has passed a rigorous security process including an Enhanced DBS (Disclosure and Barring Service) check and builds a record of achievement with thebigword, demonstrating their experience and qualifications.
Our services
Quick real-time data
As the work never stops, neither does our real-time dashboard, providing you with immediate access to reports on usage, bookings and requests. Our state-of-the-art WordSynk technology provides you with 24/7/365 access to the services and information you need, on demand.
Our technology
Immediate access to all services
WordSynk is thebigword Group’s unique platform for delivering all language services in one place.
Used by clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to British and US Government Departments.
- Translation and interpreting available in one platform
- Secured by Microsoft Azure cloud security
- Accessible from anywhere with internet connection
- Mobile apps to coordinate interpreters and service users
- Detailed management reporting
- Built in automation and AI powered services
Mobile apps
Instant interpreter support
Our client and contractor mobile apps give instant access to interpreters in over 250 languages
Contractor app
When designing WordSynk we developed accompanying mobile apps to give linguists and clients the power to control their schedules on the move. With our app installed linguists can accept client bookings immediately, wherever they are.
- Real time booking schedule
- Timesheet Management
- Interactive Map
Client app
Our partnering client app allows clients to review their schedule, receive notifications reminding them of appointments, submit timesheets for validation and make Telephone Interpreting calls at the touch of a button.
- Secure, 256-bit encryption
- Instant Telephone Interpreting access
- Interpreter availability feature
Security and compliance
Security and Compliance
thebigword is 100% carbon neutral, making a pledge to match our client commitments to protecting our environment.
Security
Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-based solutions available, with 256-bit encryption.
Microsoft Azure
For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.
ISO Compliant
We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.
Compliance
For your peace of mind, every face-to-face interpreter has passed our rigorous recruitment and security process, including an Enhanced DBS (Disclosure and Barring Service) check. We’ll only ever provide appropriately-qualified linguists, whose skills have been thoroughly assessed at the recruitment stage. Employment is subject to a signed confidentiality agreement and a comprehensive code of conduct.
Our quality assurance processes are accredited up to the standard demanded by the ISO9001 for quality management, giving our clients peace of mind that the contractors we use are professional, safe and skilled.
Get in touch
Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our enquiries inbox regularly and will respond to all requests as we are able to.
- Interpretation, translation and localisation services to help you trade anytime, anywhere
- Agile technology at the touch of a button
- Timely solutions available 24/7/365
- Strong, long-term client partnerships
- Delivering the best services every time