As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and the freelance linguist network.

We provide the best translation, interpretation, localisation and language technology solutions for businesses, the public sector and individuals – handling up to 50,000 worldwide assignments every day.

Josh Gould, Chief Executive Officer

Josh Gould is CEO of thebigword, where he drives AI-powered innovation and global expansion across translation, interpreting, and localisation services delivered in over 250 languages.

Leading a diverse workforce spanning over 80 countries, Josh has built a technology-first platform that enables governments, enterprises, and NGOs to operate seamlessly across borders. With over 20 years of experience, Josh has pioneered the integration of AI and automation to transform traditional language services into on-demand digital solutions. He co-founded TBW Global, which merged with thebigword in 2019, and has been recognized as a UK Export Champion and is a recipient of numerous awards, including European CEO of the Year, for his leadership in building a global tech-enabled business.

Shane Glasser, Chief Financial Officer & EVP – Strategy

As CFO and EVP of Strategy at thebigword, Shane Glasser oversees global finance, reporting, and corporate strategy.

He brings more than 20 years of experience scaling organisations in education, technology, and services, with a track record of finance transformation, M&A integration, and private equity partnership. Previously, Shane held senior executive roles in Finance and Operations at Amplify Education, where he built scalable finance and business operations capabilities and supported multiple equity raises, and previously led major initiatives at Houghton Mifflin Harcourt and McGraw Hill. He is a Certified Public Accountant and holds an MBA from the University of Chicago Booth School of Business.

Mark Rice, Chief Operating Officer

Mark Rice is Chief Operating Officer at thebigword, where he combines technology leadership and operational expertise to deliver innovation at scale.

With more than 20 years of experience across language services, supply chain, and manufacturing, he has designed and deployed platforms that automate workflows, improve efficiency, and enhance the client experience. Since joining thebigword in 2017, Mark has served as CIO and Head of Product Innovation, building systems that underpin the company’s automation and AI strategy. He holds a Bachelor of Engineering in Mechanical Engineering from the University of Leeds.

Nilesh Dorik, Managing Director – India

Nilesh serves as the Managing Director for thebigword’s India division, supporting the organisations global delivery.

Over the last 22 years, Nilesh has worked across organisations in the US, Australia, UK, and India in senior global leadership roles. He specialises in setting up Global Capability Centres for multinational companies.

Nilesh is a founding member of thebigword India since its inception in 2019. His deep knowledge of Operations, Clients, Technology, and Shared Services, helps thebigword India deliver an enhanced experience for our customers.

Lauren McMullen, Global Head of Marketing

As Global Head of Marketing at thebigword, Lauren McMullen leads global brand, creative and marketing strategy across the organisation. She has been a driving force behind thebigword’s content and marketing activities in her 6+ years at the company and is fully committed to shaping and executing the evolving marketing and growth strategy.

She brings more than eight years of marketing experience and has a strong track record of building purpose‑driven brand identities that support global growth, engagement and differentiation. Holding a degree in Journalism and Marketing, Lauren combines strategic leadership with a creative, storytelling‑led approach to ensure thebigword’s brand consistently reflects its mission to eradicate language barriers worldwide.

Chris Whiting, Chief People Officer

As the Chief People Officer at thebigword, Chris Whiting is committed to fostering a vibrant, diverse, and inclusive work environment. With a keen focus on innovation, Chris leads strategic, people-centric initiatives to ensure that both our people and the organisation thrive and succeed.

With over 10 years’ experience in HR, Chris takes the profession seriously to ensure the greatest impact across the organisation. A Chartered Fellow of the CIPD, Chris also holds a postgraduate degree in Strategic People Management and serves as Vice Chair of his local CIPD branch, supporting the development of the HR profession more generally. In 2025, Chris was recognised as a finalist in several prestigious awards, including the CIPD People Management Awards, People Leader of the Year in the Yorkshire HR Excellence Awards, and Inclusive Leader of the Year in the enei Inclusivity Excellence Awards.

Pim Boesveld, Head of thebigword Netherlands

Pim is Head of thebigword Netherlands and Europe. From the company’s European headquarters in the heart of Amsterdam, he works closely with his ambitious team to deliver smart, well‑designed and efficient translation and interpreting solutions. With a strong focus on quality, innovation and collaboration, Pim and his team are actively driving growth and strengthening the position of thebigword across both the Dutch and wider European markets.