Language Solutions for Inclusive Public Services

We help local authorities communicate clearly and inclusively with all residents, regardless of language or background. Our trusted network of freelance linguists comprises highly skilled professionals who are thoroughly vetted and experienced in delivering services across a wide range of public sector settings.

With coverage in over 250 languages, we provide face-to-face, telephone, and video remote interpreting, 365 days a year, ensuring language support is always accessible when it’s needed most.

Our translation services play a vital role in enabling local authorities to accurately document and share essential information. By translating written materials with precision and cultural sensitivity, we support clear, consistent communication that reaches and resonates with diverse communities.

Delivering Cost-Effective and Meaningful Impact to Local Communities

We offer a flexible and transparent service model designed to deliver maximum value for public sector organisations. Our inclusion on major procurement frameworks such as Crown Commercial Service (CCS) provides a fully compliant route to market, with pre-negotiated, competitive rates that help local authorities manage budgets effectively.

By combining scalable solutions with 24/7 availability and a vast network of qualified linguists, we deliver high-quality language services that are both cost-efficient and operationally reliable.

Supporting Compliance with the Public Sector Equality Duty

Our language solutions help local authorities meet their legal obligations under the Equality Act 2010. Our translation and interpreting services are designed to remove language barriers and reduce the disadvantages faced by residents with limited English proficiency when accessing vital public services such as housing and social care.

By enabling clear, inclusive communication, we support public bodies in fulfilling the three key aims of the Public Sector Equality Duty: eliminating discrimination, advancing equality of opportunity, and fostering good relations between communities. Our services ensure that all individuals, regardless of language, can engage meaningfully with public services, promoting fairness, transparency, and accessibility across local government functions.

Delivering Tangible Local Social Value

At thebigword, we recognise the vital role language services play in delivering meaningful social value at a local level. Our work contributes to social inclusion, supports vulnerable individuals, and promotes equal opportunities.

We prioritise the use of local linguists wherever possible, creating employment opportunities and strengthening community ties.

thebigword works in partnership to deliver a bespoke social value plan that addresses specific local priorities, whether that involves creating local apprenticeships, supporting local SMEs in our supply chain, or running community engagement workshops.

We help public bodies meet their social value commitments while fostering trust and understanding across the populations they serve.