Kingston has grown to be the world’s largest independent manufacturer of memory products. With global headquarters in Fountain Valley, California, Kingston employs more than 3,000 people worldwide.
THE CHALLENGE
As a global company, Kingston need to be able to:
•Translate customer facing content quickly & accurately to meet new product and product update timelines
•Understand client and social media feedback and interact in numerous languages in real time
•Have visibility of the progress of translation projects in order to manage a global stakeholder population
•Manage terminology and client reviewers for all target languages
•Have flexibility in deadlines and resources in order to meet challenging product launch deadlines
THE SOLUTION
thebigword were able to support Kingston with their challenges through a number of different solutions and components.
This can be seen below:
•Online portal to allow management of all translation projects with immediate visibility of all project statuses
•Tailor-made automated workflows to allow seamless file processing and allocation to a dedicated, approved pool of linguists
•Management of client review process to facilitate online editing and automatic update of translation memories with approved text
•Linguists/PMs/Technology that work together seamlessly to deliver the right quality on time
•Global Project Management footprint to provide support during client’s working hours
CASE STUDY HIGHLIGHTS
•Project Management and on time delivery
•Specialised linguists
•Review Tool and the facilitation of review process
•Bespoke Real Time Reporting
•High translation quality
FEEDBACK
“Having worked with thebigword on daily projects for over 9 years, we have built an excellent relationship with the global team.
Their Project Managers provide excellent service and are very prompt with delivery of our translation projects. The quality of translations that we receive is excellent – thebigword only use specialised linguists who have been tested and approved by Kingston.
We have been impressed throughout our partnership and we look forward to continuing with thebigword in the future.”
