In any given month, thebigword helps deliver babies, save lives, fight crime and protect borders. As a result, the world top-20 language services company is poised to double its public sector interpreting and translation revenue this year on the back of business wins in the UK and United States. Its success is based on delivering significant savings on Governments’ translation and interpreting costs through huge investment in Training, IT and telephony backed by ‘real person’ customer service.
thebigword recently announced that it has won a four-year contract to provide face to face interpreting to the Home Office covering more than 250 different languages and dialects through a single point of contact. This is the first time that the Home Office has outsourced its face to face interpreting needs. The company has also been appointed by The London Procurement Programme as the preferred supplier of face to face and telephone interpreters for 12 London NHS Trusts and purchasing consortia.
thebigword is now holder of all three key UK Government approved framework agreements to provide language services: face to face interpreting, telephone interpreting and translation services. Its U.S. operation, with offices in New York and San Francisco, works with Law Enforcement, Border Controls and the Education sector.
With several contracts in the pipeline including one for this year’s major global sporting event, thebigword is recruiting interpreters and translators and upping its investment in training by partnering with the International School of Linguists. The company now has a network of 10,000 linguists operating across 77 countries with the ability to translate in more than 1,200 language combinations.
thebigword’s Group Client Services Director, Bernadette Byrne, says: “Our work with the public sector is focussed on helping Government departments communicate with all sectors of the population. It helps people find work, access healthcare, improve their education and contribute to the community.”