Global language technology company thebigword Group has secured a telephone interpreting contract with Yorkshire Water.
Yorkshire Water is one of the largest regulated water and wastewater companies in the UK, supplying five million domestic customers in 2.1million properties and 140,000 business premises. The people within the Yorkshire County rely on Yorkshire Water for their basic health needs and lifestyles.
The contract will allow Yorkshire Water to utilise thebigword’s telephone interpreting services in order to support their call centre operatives when speaking to customers whose first language is not English.
Paul Evans, Director of Programmes & Change at thebigword Group said: “Yorkshire Water provides essential water to over 5.4 million people every day. We are proud to be able to support Yorkshire Water with this contract and help to break any communication barriers with those who live in the area.”
thebigword’s telephone interpreting allows users to connect with a professional linguist in less than 30 seconds. The service is available on-demand 24/7 and provides users with access to thebigword’s network of over 15,000 linguists.
Telephone interpreting is available on thebigword’s WordSynk platform. WordSynk is the world’s first all-in-one platform providing instant access to both translators and interpreters 24/7/365 in over 250 language combinations.