Whatever you need to say, our expert linguists will say for you
In complex or sensitive situations, onsite interpreting is the perfect solution, enabling you to conduct a natural conversation, with full mutual understanding.
Our interpreters are available day or night, 365 days a year, making thebigword the ideal provider for all your onsite interpretation needs.
Why face-to-face interpretation?
Keep your conversation natural and engaging with face-to-face interpretation
With a wealth of experience on large-scale global contracts, we have a thorough implementation programme, proven and structured to ensure optimum performance from day one.
Our team work with you to analyse and determine your language needs, appointment type, and frequency of use, so we can tailor a solution and our system interface to best suit your requirements.
- Available 24/7/365
- Over 250 languages supported
- Automated sourcing and interpreter match
- Secure, encrypted service
Quick real-time data
As the work never stops, neither does our real-time dashboard, providing you with immediate access to reports on usage, bookings and requests. Our state-of-the-art WordSynk technology provides you with 24/7/365 access to the services and information you need, on demand.
Simultaneous and consecutive interpreting
We appreciate that every interpreting scenario is different, from court-settings to conferences. To ensure the best solution for your needs, we work with a vast network of linguists to provide both simultaneous and consecutive interpreting delivering the solution to best suit your environment and the pace of delivery.
Support in 250+ languages
Our network of linguists can give you a voice in over 250 languages. We help to break down communication barriers and provide support for all major language pairs, including British Sign Language (BSL) for all your international communication needs.
Stringent recruitment and vetting processes
The safety of our clients and a quality experience is our priority. For your peace of mind, every interpreter has passed a rigorous security process including an Enhanced DBS (Disclosure and Barring Service) check and builds a record of achievement with thebigword, demonstrating their experience and qualifications.
Dedicated Account Managers
We offer you a bespoke service with a dedicated Account Manager to develop solutions, manage your queries, conduct regular service reviews and provide you with dedicated support.
Fully accredited service
We understand how important quality is and how vital an appropriately qualified interpreter can be to a job. We pride ourselves in our ISO9001 certified quality management process which drives our ongoing service improvements.
Innovative quality assurance
WordSynk is thebigword Group’s unified platform for language-software solutions. Used by all of our clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to the British and US Government Departments.
- Secured by Microsoft Azure cloud security
- Accessible from anywhere with internet connection
- Mobile apps to coordinate interpreters and service users
- Detailed management reporting
- Built in automation and AI powered services
Communication at your fingertips with WordSynk
Manage all your interpreting needs within the comprehensive WordSynk platform.
From face-to-face interpreting, through to video remote and telephone interpreting, our platform ensures that within minutes, you can book and be connected with a specialist interpreter for fit for your requirements.
Security and compliance
Security and Compliance
thebigword is 100% carbon neutral, making a pledge to match our client commitments to protecting our environment.
Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-based solutions available, with 256-bit encryption.
For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.
We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.
For your peace of mind, every face-to-face interpreter has passed our rigorous recruitment and security process, including an Enhanced DBS (Disclosure and Barring Service) check. We’ll only ever provide appropriately-qualified linguists, whose skills have been thoroughly assessed at the recruitment stage. Employment is subject to a signed confidentiality agreement and a comprehensive code of conduct.
Our quality assurance processes are accredited up to the standard demanded by the ISO9001 for quality management, giving our clients peace of mind that the contractors we use are professional, safe and skilled.
Get in touch
Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our enquiries inbox regularly and will respond to all requests as we are able to.
- Interpretation, translation and localisation services to help you trade anytime, anywhere
- Agile technology at the touch of a button
- Timely solutions available 24/7/365
- Strong, long-term client partnerships
- Delivering the best services every time