The language of Government
As the largest interpreting services provider to the public sector, thebigword is the perfect partner for Governments, public sector and third sector organisations.
What we do
Serving the public sector
Over 40 years of service to the public sector has made us the perfect language partner for local and national governments.
Face-to-Face / On-Site Interpreting
Professional, reliable service for complex and sensitive situations
Video Remote Interpreting
Instant, encrypted access to language services via video link
Telephone interpreting
Instant Interpreting services through your phone
Sign Language Interpreting
Accredited onsite & remote language support for Deaf and HoH
The perfect interpreting services partner
Over 40 years of service to the public sector we have developed solutions designed with government in mind. Our network of 15,000 linguists are accessible through our WordSynk system, which uses AI Sourcing to locate and contact the best choice linguists for your request instantly. WordSynk delivers cost efficiencies by providing us with detailed management information that shows how and where you can save money.
- Management information analysis
- Innovative services
- Automation
OUR TECHNOLOGY
Immediate access to all interpreting services
WordSynk is thebigword Group’s unique platform for delivering all interpreting services in one place.
Used by clients from the world’s largest companies and brands, including the British and US Government Departments.
- Secured by Microsoft Azure cloud security
- Accessible from anywhere with internet connection
- Mobile apps to coordinate interpreters and service users
- Detailed management reporting
- Built in automation and AI powered services
Mobile apps
Instant interpreter support
Our client and contractor mobile apps give instant access to interpreters in over 250 languages
Contractor app
When designing WordSynk we developed accompanying mobile apps to give linguists and clients the power to control their schedules on the move. With our app installed linguists can accept client bookings immediately, wherever they are.
- Real time booking schedule
- Timesheet Management
- Interactive Map
Client app
Our partnering client app allows clients to review their schedule, receive notifications reminding them of appointments, submit timesheets for validation and make Telephone Interpreting calls at the touch of a button.
- Secure, 256-bit encryption
- Instant Telephone Interpreting access
- Interpreter availability feature
Priority calling
Specially designed for Police forces, the justice sector, Healthcare and Emergency services, WordSynk prioritises calls for emergency services. Entirely automated through WordSynk, reducing delays of human interaction, our TI Priority calling service will connect you to an interpreter in seconds.
Maximum Security
Secure, encrypted calling
Maximum reliability
99% call fulfillment
Security and compliance
Security and Compliance
thebigword is 100% carbon neutral, making a pledge to match our client commitments to protecting our environment.
Security
Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-based solutions available, with 256-bit encryption.
Microsoft Azure
For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.
ISO Compliant
We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.
Compliance
For your peace of mind, every face-to-face interpreter has passed our rigorous recruitment and security process, including an Enhanced DBS (Disclosure and Barring Service) check. We’ll only ever provide appropriately-qualified linguists, whose skills have been thoroughly assessed at the recruitment stage. Employment is subject to a signed confidentiality agreement and a comprehensive code of conduct.
Our quality assurance processes are accredited up to the standard demanded by the ISO9001 for quality management, giving our clients peace of mind that the contractors we use are professional, safe and skilled.
Get in touch
Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our enquiries inbox regularly and will respond to all requests as we are able to.
- Interpretation, translation and localisation services to help you trade anytime, anywhere
- Agile technology at the touch of a button
- Timely solutions available 24/7/365
- Strong, long-term client partnerships
- Delivering the best services every time
