The language of Government

As the largest interpreting services provider to the public sector, thebigword is the perfect partner for Governments, public sector and third sector organisations.

What we do

Serving the public sector

Over 40 years of service to the public sector has made us the perfect language partner for local and national governments.

Face-to-Face / On-Site Interpreting

Professional, reliable service for complex and sensitive situations

Video Remote Interpreting

Instant, encrypted access to language services via video link

Telephone Interpreting

Instant Interpreting services through your phone

Sign Language Interpreting

Accredited onsite & remote language support for Deaf and HoH

The perfect interpreting services partner

Over 40 years of service to the public sector we have developed solutions designed with government in mind. Our network of 15,000 linguists are accessible through our WordSynk system, which uses AI Sourcing to locate and contact the best choice linguists for your request instantly. WordSynk delivers cost efficiencies by providing us with detailed management information that shows how and where you can save money.

  1. Management information analysis
  2. Innovative services
  3. Automation

Unified Platform

Innovative quality assurance
technology

WordSynk is thebigword Group’s unified platform for language-software solutions. Used by all of our clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to the British and US Government Departments.

  1. Secured by Microsoft Azure cloud security
  2. Accessible from anywhere with internet connection
  3. Mobile apps to coordinate interpreters and service users
  4. Detailed management reporting
  5. Built in automation and AI powered services

Mobile apps

Instant interpreter support

Our client and contractor mobile apps give instant access to interpreters in over 250 languages

Contractor app

When designing WordSynk we developed accompanying mobile apps to give linguists and clients the power to control their schedules on the move. With our app installed linguists can accept client bookings immediately, wherever they are. 

  1. Real time booking schedule
  2. Timesheet Management
  3. Interactive Map

Client app

Our partnering client app allows clients to review their schedule, receive notifications reminding them of appointments, submit timesheets for validation and make Telephone Interpreting calls at the touch of a button. 

  1. Secure, 256-bit encryption
  2. Instant Telephone Interpreting access
  3. Interpreter availability feature

Priority calling

Specially designed for Police forces, the justice sector, Healthcare and Emergency services, WordSynk prioritises calls for emergency services. Entirely automated through WordSynk, reducing delays of human interaction, our TI Priority calling service will connect you to an interpreter in seconds.

Maximum Security

Secure, encrypted calling

Maximum reliability

99% call fulfillment

Security and compliance

Security and Compliance

thebigword is 100% carbon neutral, making a pledge to match our client commitments to protecting our environment.  

Security

Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-based solutions available, with 256-bit encryption.

Microsoft Azure

For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network. 

ISO Compliant

We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.

Compliance

For your peace of mind, every face-to-face interpreter has passed our rigorous recruitment and security process, including an Enhanced DBS (Disclosure and Barring Service) check. We’ll only ever provide appropriately-qualified linguists, whose skills have been thoroughly assessed at the recruitment stage. Employment is subject to a signed confidentiality agreement and a comprehensive code of conduct. 

Our quality assurance processes are accredited up to the standard demanded by the ISO9001 for quality management, giving our clients peace of mind that the contractors we use are professional, safe and skilled.  

  

Get in touch

Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our enquiries inbox regularly and will respond to all requests as we are able to.

  1. Interpretation, translation and localisation services to help you trade anytime, anywhere
  2. Agile technology at the touch of a button
  3. Timely solutions available 24/7/365
  4. Strong, long-term client partnerships
  5. Delivering the best services every time