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Breaking language barriers: thebigword’s AI workflows enhance translation delivery on time to 99% while significantly reducing turnaround times

thebigword is proud to announce an improvement in its on-time delivery performance and significant reduction of turnaround times. This has been made possible through a strategic fusion of human expertise and state-of-the-art AI and Machine Translation technologies.  This exciting achievement reaffirms the company’s commitment to delivering accurate and timely translations to clients worldwide, setting new…

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thebigword Expands Senior Leadership Team following Significant AI-based Technology Investment and Growth

thebigword, the global leader in language solutions, is delighted to announce the expansion of its senior leadership team, bolstered by the recent growth resulting from substantial investments in AI-based interpreting and translation software. These strategic moves aim to further accelerate the company’s presence and impact across the UK and mainland Europe. Elevation of Nilesh Dorik…

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Breaking language barriers: thebigword connects clients to interpreters within 22 seconds through technology platform

thebigword, a leading global language solutions provider, is proud to announce a groundbreaking achievement in its pursuit of delivering exceptional language services to clients worldwide. Leveraging their state-of-the-art AI automated Telephone Interpreting (TI) platform, thebigword has been able to connect 98% of TI platform users to a qualified interpreters within 22 seconds. Throughout history, language…

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thebigword introduces new Re-Join Call feature to their Telephone Interpreting

thebigword has introduced a new Re-Join Call feature to their WordSynk Telephone Interpreting service, which will minimise the impact of dropped calls for clients and revolutionise customer service. thebigword understands that network and connectivity issues for interpreters can happen at any time and cause calls to disconnect unexpectedly. No more interruptions, no more misunderstandings, no…

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thebigword Group wins at The European CEO Awards

Joshua Gould, Chief Executive Officer of Global language company thebigword Group, has been awarded ‘CEO of The Year in the Language Service Industry’ at the 2022 awards. The European CEO Awards aims bring together companies pushing the envelope in business, and the executives that make this progress possible. The awards, hosted by European CEO Magazine,…

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thebigword awarded new contract with the North East Police under DPS framework

Global language technology company thebigword has been awarded a new contract with the North East Police under the Police’s DPS Language Services framework. The North East Police, consisting of Northumbria, Durham and Cleveland Police forces, previously worked with thebigword on the CCS framework. thebigword was successfully awarded the new contract following a rebid. Clare Riches,…

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thebigword awarded renewal of telephone interpreting contract with Yorkshire Water

Yorkshire Water have renewed their telephone interpreting contract with global language technology company, thebigword Group. Yorkshire Water is one of the largest regulated water and wastewater companies in the UK, relied on by people within the Yorkshire County for their basic health needs and lifestyles. This contract renewal will allow Yorkshire Water to continue to utilise thebigword’s telephone interpreting…

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thebigword launches new WordSynk TI platform available for interpreters

Global language technology company thebigword, has launched an exciting new Telephone Interpreting platform for interpreters, available in both desktop and mobile applications. This new way of accepting and servicing Telephone Interpreting calls will allow interpreters to support thebigword clients and the limited English-speaking community. thebigword have worked closely with telephone interpreters working with WordSynk TI…

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thebigword secures new contract with the Department for Transport

Global Language Technology company thebigword has secured a new contract with the UK Government’s Department for Transport. The Department for Transport is the government department responsible for the English transport network, as well as limited transport matters in Scotland, Wales and Northern Ireland. The Department details with the likes of rail, road, aviation and maritime…

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thebigword partners with Cintra to provide language support to the Midlands Police

Global language technology company thebigword Group has partnered with fellow language services group Cintra, to provide language support to the Midlands Police. As part of the latest DPS Police Framework, thebigword will supply translation services as well as their state-of-the-art telephone interpreting service to 9 Police Forces as part of the Midlands Police contract. These…

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Fake interpreters will be caught – Leicester Police and thebigword collaborate

Chief Constable Simon Cole who leads on Interpreter Services nationally for the police, is today making sure that those criminals who pretend to be interpreters know that they will be caught and be dealt with. Highlighting recent national cases where fraudsters have been caught red-handed and the subsequent changes in policy to bring in tighter…

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WordSynk hits 100k per month automation milestone

WordSynk, thebigword’s all-in-one language platform, has hit an automation milestone with over 100,000 Telephone interpreting calls per month now being fully automated. Fully automated calls require no human involvement in connecting a customer over the phone with an interpreter in under 30 seconds. thebigword has increased fully automated calls by over 230% from this time…

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