RBS bank logo
RBS logo

thebigword and RBS work in collaboration to deliver service excellence to RBS customers.


Royal Bank of Scotland (RBS) were facing a period of change within the business which had the potential to disrupt their valuable relationship with their customers. RBS needed a method to protect this relationship; in particularly with their global customers. RBS needed confidential documentation translated within an extremely fast turn around time, in order to prevent language barriers affecting the relationship with their global customers. To manage this volume of work in a fast turn around, RBS needed the capability for multiple  requestors from RBS request and track documents that needed to be translated.


After the implementation meeting to fully understand their requirements, we sourced a selection of our linguists who were able to fulfil these projects within the demanding time frame requested.  We then introduced RBS to our Translation Management System (TMS) through a series of training sessions. Our TMS system had the functionalities to meet RBS requirements as it enables multiple requestors to submit, track, and collect translated documents all in one system. The system also has a control feature which enables managers to monitor and review any translation activity from RBS so they could clearly see the progress of each project and its expected completion date and time on an ongoing basis.


•1 million words translated for RBS between 2017 and 2018.

•40,000 telephone interpreting minutes for RBS in the last year.

•Over 40% translation cost saving utilising translation memories.


“thebigword has been crucial in helping us retain a relationship with our international customers. Their TMS system allowed us to constantly monitor multiple projects at one time” Spokesperson for Royal Bank of Scotland