In a global marketplace where trust, quality, and security are paramount, thebigword stands out as a leader in language services, not just for our innovative technology and global reach, but for our unwavering commitment to internationally recognised standards. Our extensive portfolio of ISO certifications is a testament to our unwavering commitment to quality, security, sustainability, and service excellence across every aspect of our operations.
What Are ISO Certifications and Why Do They Matter?
The International Organization for Standardization (ISO) develops globally accepted standards that ensure products and services are safe, reliable, and of high quality. For language service providers ISO certifications are more than just badges, they are proof of operational integrity, data security, and service excellence.
Security and Data Protection
- ISO 27001: Information Security Management Systems (ISMS)
This certification ensures that we manage sensitive client data with the highest level of security. It’s essential for clients in government, legal, and healthcare sectors. - ISO 27017: Information Security Controls for Cloud Services
As a cloud-based platform provider, this standard reinforces our commitment to secure cloud infrastructure and data privacy.
Business Continuity and Resilience
- ISO 22301: Business Continuity Management (BCM)
Our clients rely on uninterrupted service. This certification guarantees that we have robust systems in place to maintain operations during disruptions.
Quality and Service Excellence
- ISO 9001: Quality Management Systems (QMS)
A cornerstone of our operations, this standard ensures consistent quality across all services and continuous improvement in everything we do. - ISO 10002: Customer Satisfaction & Complaints Handling
We don’t just listen to feedback—we act on it. This certification ensures we handle client concerns effectively and transparently. - ISO 18295: Customer Contact Centres
Our customer service teams meet the highest standards for professionalism, responsiveness, and client care.
Environmental and Ethical Responsibility
- ISO 14001: Environmental Management Systems (EMS)
We are committed to reducing our environmental impact and promoting sustainability in our operations.
Translation and Interpreting Excellence
- ISO 17100: Translation Services
This standard guarantees that our translation processes meet rigorous quality and competency requirements. - ISO 18587: Post-editing of Machine Translation Output
We combine the speed of AI with the precision of human linguists to deliver high-quality, post-edited translations. - ISO 18841: Interpreting Standard
Ensures our interpreting services are accurate, ethical, and delivered by qualified professionals. - ISO 20228: Legal Interpreting Suppliers
Critical for legal clients, this certification confirms our interpreters meet the highest standards for legal accuracy and confidentiality.
Innovation with Responsibility
- ISO 42001: Artificial Intelligence Management System
As we integrate AI into our services, this certification ensures our use of AI is ethical, transparent, and aligned with international best practices.
Why It Matters to our Clients
When you choose thebigword, you’re not just choosing a language service provider, you’re choosing a partner that:
- Protects your data
- Delivers consistent, high-quality results
- Operates sustainably and ethically
- Innovates responsibly with AI
- Is prepared for any disruption
Our ISO certifications are more than compliance, they’re a promise to our clients that we operate at the highest global standards.
