thebigword, a world-leading language solutions provider, is thrilled to announce a remarkable upswing in its customer satisfaction scores for Translation. The company’s commitment to quality and excellence has resulted in a substantial increase in overall customer satisfaction in the last quarter.
Following a comprehensive survey, thebigword has achieved an impressive customer satisfaction score of 4.1 out of a maximum of 5 with 89% of responders providing a positive score. Any result achieved over 80% is considered world-class service, which thebigword are particularly proud of. This score showcases the company’s continuous efforts to elevate customer interactions and surpass client expectations for Translation and Transcription services.
Mark Daley, Global Managing Director at thebigword Translation said: “We are absolutely thrilled about this improvement in our customer satisfaction ratings for our Translation and Transcription services. This achievement is a testament to the hard work and dedication of our entire Translation team, who ensure that every translation we provide not only meets stringent quality standards, but also delivers an enriching experience for our clients.”
He added: “thebigword’s strategy, tech and AI investments in 2023 have been focused on delivering the best possible quality – through these Q2 results we can see this strategy paying off and I expect to see further increases and we continue with our investments.”
Some of the key topics within the survey responses consisted of positive feedback regarding thebigword’s speedy and efficient service – in particular quick project turn-around, which was the most recurring comment. They also received comments from clients who had excellent experiences of working with thebigword staff and expressed general happiness with their service.
thebigword is committed to improving customer satisfaction and by prioritising exceptional client experiences, the company is dedicated to enduring long-standing partnerships, nurturing client loyalty and driving continuous innovation within the Translation industry.