thebigword lands Surrey & Borders NHS Trust deal

Global language Technology company thebigword has secured a new contract with Surrey and Borders NHS Trust to provide a range of language services including face to face, telephone and video remote interpreting as well as translation services.

Surrey and Borders Partnership is a leading provider of health and social care servcies for people with mental ill-health and learning disabilities in Surrey and North East Hampshire and drug and alcohol services in Surrey and Brighton. They also provide social care services for people with a learning disability in Croydon and Autistim and ADHD assessment services in Hampshire.

Commenting on the partnership Sales Director at thebigword Matthew Lowe said: We have a great track record of delivering top quality language services in a healthcare setting and I am delighted that we are able to extend our services to Surrey and Borders NHS Trust.

The Trust will be able to access thebigword’s VRI service. VRI works in a similar way to Skype and FaceTime and connects hospitals to professional interpreters. The Service saves time and money for the hospital and is more convenient for linguists who do not have to travel to fulfil appointments. The hospitals using our VRI services reduces the risk of spreading the COVID-19 virus and protects linguists, patients and medical professionals.

Matthew Lowe added: “Imagine receiving vital information in a medical emergency. Being able to understand what is being communicated could make all the difference between life and death. When conveying important messages, it can be extremely helpful to see the person you are communicating with. Facial expressions and body language set the right tone and help to avoid any misunderstanding.”


About thebigword:

thebigword is one of the top 20 Language Service providers globally. It is the largest interpreting services provider in Europe and ranked 4th in the world.

It works with many of the world’s biggest and best-known brands and a growing number of large US and UK government organisations.

The group has 14 offices around the world, employs over 500 staff and a network of more than 15,000 linguists.

Every month, thebigword handles one million minutes of telephone interpreting, 17,000 face-to-face interpreting assignments and half a billion words of translation.

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