thebigword supplies language support services with the Eastern Shires Purchasing Organisation (ESPO)

Global Language Technology company thebigword has been awarded a place on ESPO’s Language Services framework (402).

ESPO is a public sector owned professional buying organisation (PBO), specialising in providing a wide range of goods and services to the public sector for almost 40 years.

The framework agreement is for the provision of language support services including interpretation (both verbal and non-verbal), translation and transcription services to a range of users across the public sector including Police, Health and local Government.

Clients will access language services using WordSynk, thebigword’s all-in-one language service platform, which combines all services into one platform to provide instant access to both translators and interpreters 24/7/365 in over 250 language combinations.

The framework gives users access to thebigword’s Video Remote Interpreting service, a high-speed interpreting service which gives you instant and secure access to trained interpreting professionals, specialising in spoken or sign language services via digital face-to-face media.

For translation services, users will have access to WordSynk Instant Machine Translation (MT), which is powered by Artificial Intelligence. This innovative solution provides high-quality and secured instant translation, helping clients to translate critical messages and correspondence in seconds.

This approved framework covers a wide range of Lots, providing more language service opportunities in more areas for thebigword. The language support within this framework will be from English into a wide range of languages and from those languages into English, or other languages as requested by the customer.

These Lots also include clients such as the Police, Health, Local Government and Wider Public Sector.

Commenting on the ESPO framework, Clare Riches, Group Chief Commercial Officer at thebigword Group said: “thebigword strives to give everyone the power to communicate without language barriers, and we are delighted to be able to offer our language technology services to ESPO customers.

We are commended for our quality, secure translation and interpreting services and we look forward to supply services to a combination of clients across the rewarded Lots.”

A spokesperson for ESPO said: “We are incredibly proud to bring this solution to market to provide vital translation services for the public sector and it’s frontline services through a suite of high-quality providers such as thebigword.

We have worked with our customers to create a framework that covers a variety of options, including access to remote translation services which has proven even more important than ever during this time.”

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