Overcome any language barrier in a matter of seconds

In some situations, we appreciate that geographical limitations and time constraints do not allow for onsite interpreting support, which is where telephone interpreting can be utilised as an efficient and affordable solution for effective multilingual communication.

Why Telephone Interpreting?

Technology to break down boarders and geographical limitations

With telephone interpreting, you can connect and collaborate within a matter of seconds, with no pre-booking or travel arrangement complications.

Sourcing face-to-face interpreters for emergencies, rural areas and rare languages can present logistical challenges, were telephone interpreting is a valuable solution.

Available 24/7 for emergencies and with the option to pre-book for scheduled appointments, telephone interpreting is an effective alternative to traditional interpreting appointments.

Communication at your fingertips with WordSynk

With our state-of-the-art WordSynk technology, we also have a powerful mobile application which enables instant access to interpreters on your phone whilst on-the-go.

With a simple single sign up and two click access process, including language identifier screens, you can connect to an interpreter within 30 seconds.

Manage all your interpreting needs within the comprehensive WordSynk platform. From face-to-face interpreting, through to video remote and telephone interpreting, our platform ensures that within minutes, you can book and be connected with a specialist interpreter for fit for your requirements

Unified Platform

Innovative quality assurance
technology

WordSynk is thebigword Group’s unified platform for language-software solutions. Used by all of our clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to the British and US Government Departments.

  1. Secured by Microsoft Azure cloud security
  2. Accessible from anywhere with internet connection
  3. Mobile apps to coordinate interpreters and service users
  4. Detailed management reporting
  5. Built in automation and AI powered services

Priority calling

Specially designed for Police forces, the justice sector, Healthcare and Emergency services, WordSynk prioritises calls for emergency services. Entirely automated through WordSynk, reducing delays of human interaction, our TI Priority calling service will connect you to an interpreter in seconds.

Maximum Security

Secure, encrypted calling

Maximum reliability

99% call fulfillment

Mobile apps

Instant interpreter support

Our client and contractor mobile apps give instant access to interpreters in over 250 languages.

Contractor app

When designing WordSynk we developed accompanying mobile apps to give linguists and clients the power to control their schedules on the move. With our app installed linguists can accept client bookings immediately, wherever they are. 

  1. Real time booking schedule
  2. Timesheet Management
  3. Interactive Map

Client app

Our partnering client app allows clients to review their schedule, receive notifications reminding them of appointments, submit timesheets for validation and make Telephone Interpreting calls at the touch of a button. 

  1. Secure, 256-bit encryption
  2. Instant Telephone Interpreting access
  3. Interpreter availability feature

Security and compliance

Security and Compliance

thebigword is 100% carbon neutral, making a pledge to match our client commitments to protecting our environment.  

Security

Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-based solutions available, with 256-bit encryption.

Microsoft Azure

For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network. 

ISO Compliant

We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.

Compliance

For your peace of mind, every face-to-face interpreter has passed our rigorous recruitment and security process, including an Enhanced DBS (Disclosure and Barring Service) check. We’ll only ever provide appropriately-qualified linguists, whose skills have been thoroughly assessed at the recruitment stage. Employment is subject to a signed confidentiality agreement and a comprehensive code of conduct. 

Our quality assurance processes are accredited up to the standard demanded by the ISO9001 for quality management, giving our clients peace of mind that the contractors we use are professional, safe and skilled.  

  

Get in touch

Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our enquiries inbox regularly and will respond to all requests as we are able to.

  1. Interpretation, translation and localisation services to help you trade anytime, anywhere
  2. Agile technology at the touch of a button
  3. Timely solutions available 24/7/365
  4. Strong, long-term client partnerships
  5. Delivering the best services every time