Alexa, ask WordSynk Assistant for today’s bookings? – thebigword launch Worlds First Interpreter Booking Alexa skill for Linguists

Sophisticated advancements in technology, such as Voice-over-Internet Protocol (VoIP) calls are changing the way people manage their busy lives and Digital Assistants are becoming a natural part of organising and managing our lives.

Over 16,000 linguists working with thebigword Group can now take advantage of a new Alexa skill: WordSynk Assistant to manage their day. thebigword Group’s technology company Gould Technology Solutions has built an Alexa skill that integrates with the company’s interpreting management system, IMS.Direct. This enables interpreters to manage their Face to face, video remote and telephone interpreting requirements in one place.

From asking about upcoming bookings, to clarifying important details such as client information, WordSynk Assistant on Alexa is the first interpreting booking skill to give linguists access to their appointments without logging on.

This app currently supports UK/US English language. Spanish and other languages will be available soon.

Commenting on the development, Chief Information Officer at thebigword, Mark Rice, said: “At thebigword we strategically invest in technologies that put thebigword at the forefront of the language services industry.

Integrated with our state of the art interpreting management system, IMS.Direct, we believe this is the first ever linguist Alexa skill and will change the way linguists manage their schedule forever.”

Head of Linguist Products at Gould Technology Solutions, Kayliegh Sugden, added:  “In my role at GTS, I ensure that linguists are at the centre of what we do. As we know time is a big factor in our linguist’s day to day lives, we aim to build technology solutions that make working with thebigword quick and easy.

The Alexa skill is just one of these new solutions which will simplify accessing bookings and appointment information without even clicking a button.”

About thebigword Group:

thebigword Group is a global language solutions company comprising of thebigword, TBW Global and Gould Tech Solutions.

With almost 40 years’ experience, thebigword Group operates across the globe and is the largest interpreting services provider in Europe and is among the top 15 language and translation companies in the world.

The company is also the fastest growing interpreting centric Language Service Provider in the world with 28.33% growth in the last year.

TBW Global, the group’s defence company, provides defence and multilingual communication services to NATO member countries and customers including the UK MOD, the US Department of Defence and a number of global defence and aerospace prime contractors.

Gould Tech Solutions Ltd, the group’s technology company, provides clients with connectors, integrations, and highly automated systems to support the delivery of fast, accurate, and secure translation and interpreting services globally.


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