Demand for Telephone Interpreting calls has nearly trebled during the COVID-19 pandemic as thebigword’s clients have shifted away from requiring an interpreter in person.

Global Language Technology company thebigword has rolled out a series of improvements to WordSynk’s Telephone Interpreting Service making it easier for clients to include a third-party during calls.

Users can now enhance their experience using our automated Telephone Interpreting system to connect to a Language Professional. Users can also invite a third party into the call without the need to speak to a member of thebigword team. Our automated Telephone Interpreting system allows users to connect seamlessly using an efficient workflow, enabling live multiparty calls promptly and securely.

Chief Operating officer Mark Daley said: “We have seen a massive increase in demand for Remote Interpreting solutions since the pandemic, and we have been working to upgrade our telephone interpreting services to improve the user experience. We have received great feedback from our clients and linguists.

“The COVID-19 pandemic has really changed the way many of our clients operate but at thebigword we have the tools and technology to ensure that they continue to receive the same high quality interpreting services in court rooms, hospitals and elsewhere whilst maintaining safety measures to protect our linguists, and service users.”

Due to the high demand in Telephone interpreting projects, our recruitment team have onboarded a record number of newly recruited freelance linguists, all of which are using the WordSynk platform to accept assignments, boosting their income whilst fulfilling life changing assignments for our clients.

thebigword’s Remote Interpreting services are accessed via thebigword’s all-in-one language technology platform, WordSynk. The company works with the two of the best suppliers in the world; Microsoft and Vodaphone, to provide this world beating solution to our clients. Working with Microsoft Azure has also ensured that TI services can be accessed globally.