thebigword introduces new Re-Join Call feature to their Telephone Interpreting

thebigword has introduced a new Re-Join Call feature to their WordSynk Telephone Interpreting service, which will minimise the impact of dropped calls for clients and revolutionise customer service. thebigword understands that network and connectivity issues for interpreters can happen at any time and cause calls to disconnect unexpectedly. No more interruptions, no more misunderstandings, no…

Continue reading thebigword introduces new Re-Join Call feature to their Telephone Interpreting

thebigword progressing towards significantly improved linguist experience

thebigword’s linguist network is at the very core of our business. Their satisfaction is of great importance to us and we have a commitment to continuous improvement – ensuring we are providing them with the best experience throughout their journey with us. We recently conducted a comprehensive Linguist Satisfaction Survey to gauge our progress, as…

Continue reading thebigword progressing towards significantly improved linguist experience

thebigword receives Cyber Security Boost with ISO 22301.

Over 30,000 major cyber-attacks are launched every day. As both people and businesses rely more and more on technology to store and share their sensitive information, the risks presented by cyber-attacks are only set to intensify. Global companies are subjected to cyber-attacks hundreds of times a day and at this time more than ever, businesses…

Continue reading thebigword receives Cyber Security Boost with ISO 22301.

thebigword launches new WordSynk TI platform available for interpreters

Global language technology company thebigword, has launched an exciting new Telephone Interpreting platform for interpreters, available in both desktop and mobile applications. This new way of accepting and servicing Telephone Interpreting calls will allow interpreters to support thebigword clients and the limited English-speaking community. thebigword have worked closely with telephone interpreters working with WordSynk TI…

Continue reading thebigword launches new WordSynk TI platform available for interpreters

thebigword introduces exciting integration with Dropbox to their WordSynk Translation

Global Language Technology company thebigword has rolled out a new development, an integration with Dropbox which going forward will make it easier for clients using WordSynk Translation. WordSynk was introduced by thebigword to simplify both the translation and interpreting experience for their customers. With this in mind, thebigword team are excited to share that they…

Continue reading thebigword introduces exciting integration with Dropbox to their WordSynk Translation

WordSynk hits 100k per month automation milestone

WordSynk, thebigword’s all-in-one language platform, has hit an automation milestone with over 100,000 Telephone interpreting calls per month now being fully automated. Fully automated calls require no human involvement in connecting a customer over the phone with an interpreter in under 30 seconds. thebigword has increased fully automated calls by over 230% from this time…

Continue reading WordSynk hits 100k per month automation milestone